Legal and Regulatory

Legal and Regulatory Documents

 

Big Wifi Privacy Policy

Big Wifi Terms and Conditions

Big Wifi Traffic Management Policy

 

Customer Concern/Complaint Resolution

 

Big Wifi strives to be a leader in our industry when it comes to customer satisfaction. If for whatever reason you find that we are not meeting your needs when it comes to any aspect of your service(s), or customer experience, we want to know about it. Contact us with details regarding what we can do to resolve your pending issue, and somebody will promptly engage you to ensure we fully address your concerns.

 

If for whatever reason Big Wifi has not been able to reach a resolution satisfactory to your needs, we would like to make you aware of the Commissioner for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

 

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Get in touch and see how our services can benefit you today!
Whether you need Internet services for your home or business, we're here to help.
Contact Big Wifi today with your questions or sign up!

Let's get connected. Call, text, or email us anytime.

  (844) 717-6237    clientcare@bigwifi.ca

10060 Jasper Ave

Suite 2020 Tower 1
Edmonton, T5J 3R8
AB Canada

Connect with Us

  • White Facebook Icon
  • White Twitter Icon
  • White Instagram Icon

Read about our Privacy Policy or our Legal Notices

Copyright 2019 BigWifi, Inc.    All Rights Reserved